Apr 14
Wellness Over The Phone
Wellness Over The Phone
What is iCALL?
iCALL – Initiating Concern for All, is a helpline that offers counselling over telephone and email to individuals in emotional and/ or psychological distress. The helpline caters to people regardless of age, gender, sexuality, language, and most importantly, across issues. The service runs from Monday to Saturday, 8 am - 10 pm.
Who runs and manages iCALL?
iCALL is run by the School of Human Ecology at the Tata Institute of Social Sciences. The iCALL team consists of a team of trained and qualified mental health professionals, led by a Programme Coordinator, who is also a trained mental health professional.
In which language counselling is available?
iCALL counselling is offered in English, Hindi, Marathi, Gujarati, Bengali, Punjabi, Tamil, Telugu, Malayalam and Konkani.

What can I talk about here?

You can talk to the counsellors about any issue causing you emotional and/or psychological distress. iCALL handles calls on a wide range of concerns ranging from relationships to work-life, academic issues to crisis situations, etc.

Will you share with my family/parents/teachers/ company what I speak?

The information shared will be strictly confidential. Only in the event of a threat to you or others, relevant information is shared partially to ensure the safety of all concerned.

As a routine process, only aggregated information such as the number of calls and emails received are shared. Both iCALL and L&T Corporate HR are committed to respecting your anonymity.

Do I need to pay for this?

At iCALL, counselling services are free. A dedicated toll-free number for all ensures that you and your loved ones need not pay any call charges.

Reach out to iCALL

1800 22700 (Tollfree)




There are no comments for this post.