What is iCALL?
iCALL – Initiating Concern for All, is a helpline that offers counselling over telephone and email to individuals in emotional and/ or psychological distress. The helpline caters to people regardless of age, gender, sexuality, language, and most importantly, across issues. The service runs from Monday to Saturday, 8 am - 10 pm.
Who runs and manages iCALL?
iCALL is run by the School of Human Ecology at the Tata Institute of Social Sciences. The iCALL team consists of a team of trained and qualified mental health professionals, led by a Programme Coordinator, who is also a trained mental health professional.
In which language counselling is available?
iCALL counselling is offered in English, Hindi, Marathi, Gujarati, Bengali, Punjabi, Tamil, Telugu, Malayalam and Konkani.
What can I talk about here?
You can talk to the counsellors about any issue causing you emotional and/or psychological distress. iCALL handles calls on a wide range of concerns ranging from relationships to work-life, academic issues to crisis situations, etc.
Will you share with my family/parents/teachers/ company what I speak?
The information shared will be strictly confidential. Only in the event of a threat to you or others, relevant information is shared partially to ensure the safety of all concerned.
As a routine process, only aggregated information such as the number of calls and emails received are shared. Both iCALL and L&T Corporate HR are committed to respecting your anonymity.
Do I need to pay for this?
At iCALL, counselling services are free. A dedicated toll-free number for all ensures that you and your loved ones need not pay any call charges.
Reach out to iCALL
1800 22700 (Tollfree)
icall@tiss.edu
www.icallhelpline.org