Aug 05
ACCELERO - Fostering Innovation Across L&T Defence
ACCELERO - Fostering Innovation Across L&T Defence
ACCELERO. Think “Shark Tank” for L&T Defence. The finale of the 3rd edition of the initiative wherein employees drum up innovative solutions with business potential and pitch them to a jury of senior L&T Defence executives, was held recently at Powai, Mumbai.
 
As part of the event, the Innovation and New Product Development Initiative of L&T Defence had called for submission of abstracts, proposals, and business pitches, from innovators within the folds of L&T Defence. Open to all, employees from eight locations viz., Powai, Hazira, Vadodara, Vizag, Bengaluru, Coimbatore, Talegaon, and Gurgaon participated in this year’s competition. A total of 200 abstracts were submitted, which were distilled to 62 proposals through cross-location collaboration and mentoring. These proposals were subjected to two rigorous levels of reviews and feedback prior to shortlisting of the 8 finalists who vied for the top prize across two distinct categories viz., Best Business Prospect, and Most Innovative Idea.
 
The grand finale of ACCELERO 2018-19 was held on July 2, 2019. The event had Mr. Jayant D. Patil, Whole-time Director (L&T Defence, L&T-NxT) & Member of the Board, L&T, as Chief Guest. He was joined by several members of the senior management, BU and location heads.
 
Mr. Arun Ramchandani, Mr. Mukesh Bhargava, Mr. Ranganathan S., Mr. N.M. Athawale, Mr. Brijesh Kalra, Mr. Chandra Shekhar Rao were part of the panel that evaluated the business pitches.
 
The event was broadcast live over Web and staffers from different locations were connected via Skype.
The eight business pitches and the teams behind each included:
• Hypersonic Projectile Launching System (Electronic warfare) by Nachiyappan R, Harshad Chapte, and Sanjay Soni.
• Pinaka rocket (guided unguided) launcher + Add-on launcher on naval ship (Double launcher within same launcher workspace) by Nilesh Varma, and Akshay Bangera.
• Combat Armored Robotic System by Mayank Srivastava, Radeshwar S.S., Sachin Suresh Pai, Shraddha Chandrakant Bhalerao, Shubham Singhal.
• Multi-Function Phased Array Radar by Vikramjeetsingh Grewal, Umesh Jagdale, Ranadeep Saha, Abhishek Pal, Alhad Kulkarni, and Pratik Vijayprakash Shukla.
• AVATAR Unmanned Operation Module by Ravi Naik, Nikhil Dhanuka, and Rohan Waghmare.
• Hybrid Powertrain for Armoured Platforms by Prakash Sadhwani, Rameshwar Rao Sandineni, Eldho Baby, and Sachin Wagle.
• Unmanned Submarine Hunter Vehicle (USHV) by Dhamodaran R, Anirudh Shukla, Kaustubh Tamhankar
• Intelligent maintenance monitoring system for ships 'JALPARI' by Aarnav Dam, Shreesha S Bhat, and Gurkeerat Sekhon.
 
After an intense round of presentations by participants and cross-questioning by the panel, the team comprising Ravi Naik, Nikhil Dhanuka, and Rohan Waghmare won the Most Innovative Idea award for its AVATAR Unmanned Operation Module while the prize for Best Business Prospect went to the quartet of Prakash Sadhwani, Rameshwar Rao Sandineni, Eldho Baby, and Sachin Wagle for their pitch on Hybrid Powertrain for Armoured Platforms.
 
Mr. J.D. Patil felicitated both the teams for their effort. Pleased with the initiative, Mr. Patil applauded the organisers of the event and encouraged all the participants to keep their innovative streak alive. The Innovation Steering Group (ISG), Innovation Driving Group (IDG), and HR teams from across locations were instrumental in facilitating the Initiative.
Aug 05
Scania Launches NTG Mining Tipper
Scania Launches NTG Mining Tipper
On July 5, 2019, Scania India rolled out its Next Truck Generation - G440 XT Mining Tipper amid much fanfare. At a specially-crafted event at Scania’s manufacturing facility in Kolar, Karnataka, the truck was unveiled to an eager audience of excited customers, business associates, employees, and members of the media.

The NTG is integrated with an upgraded powertrain, resulting in higher load-carrying capacity, fuel efficiency, higher uptime, better fuel economy and operator comfort. With its unique modular system, this G440 Mining Tipper will deliver productivity-enhancing services as well as customized transport solutions.

L&T has been marketing and servicing Scania Tippers in India since 2007. In an effort to offer end-to-end solutions, L&T has launched quick-repair solution and has in place mobile workshops that enable on-site optimization, uptime improvement, repairs, and proactive maintenance. This is further aided by opening of new spare parts depots at major job sites.

Launched with the ambitious aim of driving the evolution of India’s transport solutions in the mining, construction and long haulage business, the new truck according to Scania India reinforces its commitment to helping customers achieve higher levels of profitability, safety, efficiency and productivity in their businesses.

“NTG is a great offering from Scania to the Indian customers providing them enhanced benefits and is sure to become a game changer in the transport industry,” said Mr. Arvind K Garg, Executive Vice-President, CMB, L&T, commenting on the launch.
Aug 05
L&T Equip-Care - Better Equipped to Serve
L&T Equip-Care - Better Equipped to Serve
In a bid to keep pace with customer demands, particularly on the service side, L&T Construction & Mining Machinery Business has turned to digitalisation as part of a comprehensive three-pronged strategy. Under this, it essentially plans to allow customers to instantly connect with the company through a host of options and have their issues resolved within a specific timeframe. The initiatives being rolled out as part of this strategic exercise include a mobile app and an interactive website.
 
As a first step in this direction, L&T CMB has kicked off the initiative to be tele-connected through a dedicated All India Customer Care Number 1800 8339990. Named L&T Equip-Care, the new toll-free number will be the nodal point for all customer-driven communication and engagement for the after-sales support. The process involves customers dialling the toll-free number to record their service requests. The requests will be instantly routed to the respective dealer, depending on the geography, who shall then independently collect complaint data and suitably address the customer service request.
 
L&T CMB established an all India Customer Care Centre at Hyderabad and standardized the process with trained operators proficient in engaging with customers in multiple languages. It is expected that the interaction, automated completely from end-to-end, will enable CMB to professionalize the services and track the redressal mechanism more accurately.
 
Dealers would be required to be ready with service engineers fully equipped to attend to equipment breakdowns and restore the equipment in the shortest time frame. A pilot project conducted at Anugraha Construction Equipment, a Bengaluru-based dealer has already received an encouraging response. Further, detailed training programs were conducted for all the dealers on the scope and operation of the Customer Care Center. To execute this activity at the dealership-level each dealer has assigned one dedicated Equip-Care executive.
 
L&T CMB launched the Equip-Care program in three-phases across different locations throughout India and successfully launched the program with eight dealers in Southern & Western parts of India in Phase I during October 2018. After analysing the customer calls received by L&T Equip-Care and the real-time MTTRs of the service complaints for a 4-month period, in February 2019, the program was launched under Phase II with 15 more dealers from various parts of the country. The responses from the customers were very encouraging and the combined results of Phase I and Phase II indicated a tremendous utility for Equip-Care with regards to addressing customer concerns in a timely manner.
 
Next, CMB plans to launch Phase III of the exercise for its remaining dealers and encourage the customers to make use of L&T Equip-Care to make service requests. Customer feedback on the service experience is tracked at the end of each call. A separate phone number is provided 914071326523 for the purpose.

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