The Central and Regional Training Centres of L&T Construction & Mining Machinery cross a significant milestone
Training is so essential to keep everyone abreast of technological advances.
Since the early 1950s, L&T Construction & Mining Machinery business (CMB) has been strongly focusing on upskilling its workforce and customers, creating a legacy of excellence in service and operational efficiency.
Subsequently, executives were sent to overseas training centres associated with the machines it operated in India. They returned with invaluable knowledge, shared it with their colleagues and establish an in-house training school in Mumbai. This marked the beginning of a ‘service culture’ that prioritised impeccable quality and speed in service delivery, directly contributing to the company’s operational efficiency.
As business grew, so did the training infrastructure. The establishment of the Central Training Centre (CTC) in Kancheepuram, complemented by Regional Training Centres (RTCs) in strategic locations in the country, provided a robust framework for comprehensive training programmes. These centres have become the bedrock of CMB’s training efforts, offering tailored programmes for various stakeholders, including customers, dealers, employees and operators.
The impact of these initiatives is evident in the numbers. Over the past five years, CTC has trained over 50,000 candidates through 3,000-odd training programmes. In 2023- 24, over 11,600 were trained through more than 600 training programmes. The scale of training underscores CMB’s commitment to empowering its workforce and customers.
Customer training is a cornerstone of the initiative, with 118 programmes conducted over 245 days, training 2,347 participants in the past year. Then, 2,626 operators of construction and mining machines were trained in 205 sessions, highlighting the focus on operational excellence. Dealer representatives were not left out, with 41 programmes training 637 participants, while 860 internal employees benefited from 49 training programmes.
CMB’s commitment extends to apprentices and contract employees, ensuring they are well equipped to meet the demands of the industry. In the past year, 34 programmes trained 146 apprentices, and 93 programmes trained 2,902 contract employees.
Specialised training initiatives also play a significant role. For instance, service training programmes on the L&T 9020 wheel-loader for the Directorate General Border Roads (DGBR) and dumper operator training for Ultratech demonstrate CMB’s tailored approach to meeting specific operational needs.
New certification programmes for welders and internal service teams have been introduced, with 922 certificates issued in the past year. These efforts have earned CMB the ‘BEST OEM’ award for its contribution to the Skill India Campaign.
Looking ahead, CMB is poised to expand its training initiatives further. Adding new team members and developing specialised training rigs will ensure CMB remains at the forefront of technological advancements.
The training initiatives reflect a deep-seated belief in the power of education and skill development. By fostering a continuous learning and operational excellence culture, CMB ensures that its workforce and customers are well equipped to navigate the challenges of an ever-evolving industry.
The Training Scoreboard
2019-20: 728 programmes, 13,079 participants
2020-21: 527 programmes, 12,491 participants
2021-22: 498 programmes, 10,916 participants
2022-23: 573 programmes, 10,724 participants
2023-24: 656 programmes, 11,612 participants
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Total : 2,982 programmes, 58,822 participants
